The Work in Practice
Case Studies
Model behavior architecture applied to specific products. Each case covers the behavioral requirements, design decisions, failure modes encountered, and evaluation approach.
Case Studies
Developer tools
Agentic Coding Assistant
Designing the behavior of Forge — an agentic coding assistant that runs inside an IDE — where actions are real and some of them can't be undone.
Education technology
AI Tutor
Balancing helpfulness, learning support, and answer-giving boundaries for an AI tutoring assistant designed to build understanding rather than provide answers.
Financial services
Fintech Customer Support Assistant
Designing the behavior of Aria — a digital bank's chat assistant — through specification, failure-mode analysis, evaluation, and continuous improvement.
Healthcare
Hospital Patient Triage Assistant
Designing the behavior of Vita — a hospital system's patient assistant — where the most important behavior is knowing when not to answer.
Legal
Legal Research Assistant
Designing the behavior of Brief — a research assistant for litigators — where a single fabricated citation can end a career.